Return and Refund Policy
Items that have been altered or modified for testing purposes are not eligible for return. Please be aware that all returned items must match the original item delivered, with components identifiable by unique markings. Returns will only be accepted if the items are in the same condition as when they were shipped, except for items damaged during shipping, which must be verified by a Parts Specialist at A Superior Auto Parts.
If you encounter any issues, we ask that you report them in writing via mail, email, or fax. This will help us investigate and address the specific problem with the part.
If you receive a damaged or defective part, please contact our customer support team. Do not return the part until you have obtained a Return Merchandise Authorization (RMA). After receiving the RMA, please ensure that both you and A Superior Auto Parts have the return tracking number. The item should be returned within 7 business days of receiving the RMA, and the return address will be provided upon request. Parts must be shipped to the address specified in the RMA instructions. Please note that customers are responsible for the return shipping costs.
Once we receive the returned item, it will be inspected. If the return is approved, we will issue a full refund of the purchase price or send a replacement part, as per your preference. Refunds will be processed after the item has been inspected and the return verified by our accounting department.
We are committed to honoring our warranty and ensuring your confidence when purchasing used auto parts. If you have any questions or concerns, please don’t hesitate to contact us at (000) 000-0000.